Terms & Conditions

Conditions of use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bespoke Bouquet’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Bespoke Bouquets’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Bespoke-Bouquets, Great Yarmouth, Norfolk. The term ‘you’ or your’ or ‘the customer’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We reserve the right to change the price of any item on the site, withdraw any offer or discount, or change the shipping rates and conditions at any time.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Notice

This privacy policy sets out how Bespoke Bouquets uses and protects any information that you give us when you use this website.

Bespoke Bouquets is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

Bespoke Bouquets may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21/1/2014.

We may collect the following information:

  • Name and contact information including email address
  • Payment type
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@bespoke-bouquets.co.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email Bespoke-Bouquets. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.


As all the items are handmade, no two are absolutely identical in terms of dimensions, colours etc even though some are made to a specific design. Items are described as accurately as possible, and all items have been designed and handmade exclusively by Bespoke Bouquets.

Some components may have sharp edges and have the capability to cause damage. The company will not be liable for any damages caused to items or injury to persons. Bespoke Bouquets and sundries are not toys and children must be supervised with all Bespoke Bouquets merchandise. We will not be liable for any injury incurred, including choking hazards.


Your bouquet order is very important to us. It is the customer’s responsibility to check the order details before submission, as some changes or mistakes may not always be rectified. We cannot accept responsibility for an order being held back as a result of incorrect details being given. You must contact us within 28 days of placing the order for us to amend any changes required.

Personal Items

If you send any personal items to us, to be included in the design, we will ask you to complete a goods in trust form. We also ask that proof of postage is retained, and that you use a postal method that offers compensation to cover the value of the items sent.


All orders are subject to payment of a non-refundable deposit of 50%. All orders are deemed accepted only once the deposit has been paid. Please note that 50% of the remaining balance will be due before delivery. Full payment must be made on completion of your order, prior to dispatch (we always recommend dispatch of orders at least one calendar month before the date of the wedding, or as stated at time of acceptance of the order).


In the event of non-payment the order will not be completed until alternative funding arrangements have been agreed and payment made in full. In the case of the payment not being paid we reserve the right to sell the bouquets/items to third parties and retain the non-refundable deposit.


If you have a specific delivery date or would like to arrange special delivery arrangements please notify us before ordering.
It is the customer’s responsibility to ensure that the correct delivery information is given. The company accepts no responsibility for any loss or any consequential loss by the customer e.g. a cancelled wedding. Great care and attention is taken in getting your parcels to you quickly and efficiently. However, there are rare occasions completely outside of our control that can delay a parcel, despite our best endeavours. Your cooperation and understanding is very much appreciated if this arises. You shall of course be notified if there is a delay in the despatching of your order.

Once completed, your order will be sent quickly and securely by first class recorded delivery where a signature is required.

International Delivery

We only currently ship to the UK but if you email info@bespoke-bouquets.co.uk with your address and the type of bouquet that you are interested in ordering we would be more than happy to quote for international shipping.


Please note that personalised, bespoke ordered items are non returnable. Your statutory rights are not affected.


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